Objective:
The
coaching will enable you to practice effective
interpersonal communication and to manage
conflicts adequately.
Key working areas: - what does communication
means? - becoming aware of the difficulties related to
communication - obstacles to avoid
-
practicing active listening and empathy - asking efficient questions
-
perceiving non-verbal communication - being aware of the coherence of verbal
and non-verbal communication - efficient attitudes in conflictual
situations - various types of conflicts and how to handle
them - practicing win-win negotiations
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